Privacy Policy

Information We Collect

We gather information that enables us to create and manage your account, process transactions, and fulfil our legal obligations. When you register, this typically includes your full name, date of birth, residential address, email address, telephone number and payment details. As part of our verification procedures, we may also request government-issued identification documents, proof of address, and source of funds information.

In addition to information you provide directly, we automatically collect certain technical data whenever you visit or use our platform. This includes your IP address, browser type, device identifiers, pages visited, and the times and dates of your activity. We use this data to improve site performance, maintain security, and personalise your experience.

How We Use Your Information

Your personal data is used primarily to deliver our services. This includes setting up and administering your gaming account, processing deposits and withdrawals, providing customer support, and ensuring the smooth operation of our games and website. We also use the information to meet regulatory responsibilities, including age verification, anti-money laundering checks, and responsible gambling monitoring.

Where you have given consent, we may send you personalised offers, bonuses, newsletters and promotional updates that we believe will interest you. You can adjust your marketing preferences at any time through your account settings or by contacting our support team.

Sharing and Disclosure

We do not sell your personal information to third parties. However, we may share data with carefully selected service providers who assist in operating our business. These include payment processors, identity verification agencies, customer support platforms, analytics providers and IT hosting companies. All such partners are bound by strict contractual obligations to protect your data and use it only for the purposes we specify.

We may also disclose information where required by law, regulation or court order. This includes sharing data with gambling regulators, law enforcement agencies or other authorities when we have a legal duty to do so.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. Essential cookies enable core functions such as account login, game play and secure transactions. Performance and functionality cookies help us understand how visitors use the site, remember your preferences, and deliver content that is more relevant to you.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may limit your ability to use some features of the platform.

Data Security

We take the protection of your information seriously and employ industry-standard security measures. These include encryption of sensitive data, secure servers, access controls, and regular security reviews. While no system can guarantee complete security, we work continuously to maintain appropriate safeguards against unauthorised access, loss, misuse or alteration of the data we hold.

Your Rights and Choices

You have certain rights regarding the personal information we hold about you. These include the ability to access a copy of your data, request corrections to inaccurate information, and ask for deletion of your data in specific circumstances. You may also object to certain types of processing or withdraw consent where it has been given.

To exercise any of these rights, please contact our customer support team with details of your request. We will respond within the timeframes required by applicable law. Please note that we may need to retain certain information for legal or regulatory compliance even after a deletion request.

International Data Transfers

Some of our service providers are located outside the UK. When we transfer personal data to countries that do not offer the same level of protection as UK law, we ensure appropriate safeguards are in place through contractual agreements and approved transfer mechanisms.

Retention of Data

We keep your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. This includes retaining data for regulatory compliance, dispute resolution, and fraud prevention. Once it is no longer needed, we securely delete or anonymise the information.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices, technology or legal requirements. The latest version will always be available on our website. We encourage you to review it periodically. Significant changes will be notified through prominent notices on the site or via email where appropriate.

By continuing to use Royal Lama Casino after any changes become effective, you acknowledge that you have read and understood the updated policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact our support team through the live chat facility or by email. Our team will be happy to assist you.